Top critical review
Bad Costumer Service for a broken Kindle
Reviewed in the United States on June 3, 2020
We bought this kindle for my son this past Christmas and the screen glitches. Whenever it’s turned on every few seconds the screen will go black and then turn back on. It doesn’t matter if it’s on the home screen or in an app. My son tried to use this kindle many times during “homeschooling” and it would not work. Because of COVID it took me awhile to get to costumer service as this problem has been going for a few months. Once I was able to talk with someone they told me that because it was purchased through Target they are not responsible for replacing it. This doesn’t make since to me as it’s an amazon product.
Years ago I had a problem with my iPad. I contacted Apple not the store that I purchased it from (which was also Target). They spent time on the phone with me and tried to fix my device. When they couldn’t they sent me a new device since the iPad wasn’t even a year old.
I guess you get what you pay for and I payed for junk and received crap costumer service. I know we’re I’ll be purchasing my kids next device from. I would give this Kindle 0 stars and Costumer Service a 0 rating as well for not even trying to trouble shot the problem. I wonder if I call Target if they have techs to help determine the problem. I doubt it since it’s an Amazon product.