Top critical review
Good idea, horrible implementation...
Reviewed in the United States on February 25, 2021
First the camera is offset, so the screen is always offset when it follow you, that is when it does actually follow you, because more than half of the time it does not, and God forbid you try to touch the monitor, because it will constantly tell you the screen has bumped into something... It has way too many bugs in the software ... I am not at all impressed with this update, because it doesn't seem like a lot of thought went into this model!
BUT ... My biggest gripe has to do with the electrical cord, it is way too short, and plugs into the bottom of the base, which is also insanely difficult to reach without the monitor swinging all around, and good forbid you have to unplug it for any reason, because it will constantly make you put in your password over and over!
I am sorry, but this update is a big fail! It is definitely not ready for consumers! They really should have worked out the bugs before releasing it to the public! This unit truly seems like it should be in beta testing still, because it has way too many issues that need to be addressed!
Update: The advertisement makes it look as if you can use the device to scan one’s surroundings, when not at home, but what only the small print reveals, which most people will miss, that it only does this FOR A PRICE AND with a SUBSCRIPTION to HOME GUARD plus!
At $250, this should have been included, at least for a year, free of charge! I bought this believing I could scan a room, from my mobile device, only to find out ... you can’t, NOT EVEN WHEN YOU ARE AT HOME! Really Amazon, you couldn’t include that at least for a year free! As a prime member, for many years, I find this totally unacceptable, from a billion dollar company, that is charging way too much for this device! Do yourself a favor and wait until Amazon addresses the many issues and bugs this device does have at the present time!
Xtra, And apparently there is no way to pair the Amazon Remote in the software! I have search high and low for a way to pair my remote, but the option is no longer in the settings on the device or app!
After several months of owning this device I can say with all honesty it is the WORST device and echo show I have EVER owned!, along with the new Echo, Amazon has me truly believing it is time to cancel all my Amazon accounts, because the majority of their devices don’t work like they claim! If I have to yell one more command to turn play a show on Hulu and Netflix only to told you cannot play HULU or NETFLIX on this device, I will start looking for devices that actually do …. Amazon really needs to get on the ball, because I am quickly losing faith in all their products and services!