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  • Philips Hue 552349 Smart Plug, 1 Count (Pack of 1), White
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Customer reviews

4.8 out of 5 stars
4.8 out of 5
3,530 global ratings
5 star
86%
4 star
9%
3 star
2%
2 star
1%
1 star
2%
Philips Hue 552349 Smart Plug, 1 Count (Pack of 1), White

Philips Hue 552349 Smart Plug, 1 Count (Pack of 1), White

byPhilips Hue
Size: 1 PackChange
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Top positive review

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BigStoppers
5.0 out of 5 starsWorks perfectly as a Zigbee range extender for Hue Smart Bridge
Reviewed in the United States on June 25, 2020
I'm puzzled Amazon is asking me to rate features "Brightness" and "Motion Detection" on this smart plug. This had me running back to the documentation to see if it had capabilities I didn't know about. No such luck. It's simply an error on Amazon's part.

Most of my smart lighting is Lutron Caseta, but I do have a handful of Hue light strips scattered about. The outdoor light strip was outside the range of our Hue Smart Bridge and was unresponsive to HomeKit, Alexa and the Hue app. A temporary solution was a table lamp with a Hue smart bulb placed in the dining room to act as a Zigbee network range extender, halfway between the Smart Bridge and the unresponsive light strip. That worked perfectly, but there was no useful place to keep the lamp. There has been speculation in the reviews that the Hue Smart Plug would act as a Zigbee range extender and I can confirm it does exactly that. The unwanted lamp has been retired and the outside lightstrip is now 100% reliable.

If you've got any hue bulbs in your home at the extreme edge of the Hue Smart Bridge's range, the Hue Smart Plug can be used as a range extender.
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62 people found this helpful

Top critical review

All critical reviews›
PMJTop Contributor: Photography
2.0 out of 5 starsUnreliable with not much support
Reviewed in the United States on October 11, 2020
I have two Philips hue bridge/hubs (because one would not cover the whole house) and about 14 bulbs/switches and 3 dimmer switches. I use Homekit to operate the system as the Philips app requires you to switch hubs to use the lights on each hub/bridge and Amazon's Alexa only supports one hub/bridge.

I have purchased 4 of these Smart Plugs and 1 did not work. For the ones that work, it is simply enough to configure and setup, but for the one that does not work, it remains a mystery how to debug the device since there is no support. They say plug it and the light turns green, then go to the app and add it. But what happens when it turns green and then starts flashing red? I could find nothing on the Philips site and the a search of the internet revealed nothing. I have no idea what the flashing red light means. I have plugged it into sockets where there is a working Smart Plug and it still does not work. Wi FI signal is not an issue. Maybe some one here knows?

I have also noticed that these are very difficult to find and that prices on Amazon are higher than Philip's web site. Is there something we do not know causing a problem here. Bottom line is that I do not trust this plug. 25% failure, expensive (higher than msrp on Amazon) and little to no support.

Not recommended. Find another solution for those fittings that cannot take a Philips Hue lamp or find another smart home solution.
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12 people found this helpful

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From the United States

PMJTop Contributor: Photography
2.0 out of 5 stars Unreliable with not much support
Reviewed in the United States on October 11, 2020
Size: 1 PackVerified Purchase
I have two Philips hue bridge/hubs (because one would not cover the whole house) and about 14 bulbs/switches and 3 dimmer switches. I use Homekit to operate the system as the Philips app requires you to switch hubs to use the lights on each hub/bridge and Amazon's Alexa only supports one hub/bridge.

I have purchased 4 of these Smart Plugs and 1 did not work. For the ones that work, it is simply enough to configure and setup, but for the one that does not work, it remains a mystery how to debug the device since there is no support. They say plug it and the light turns green, then go to the app and add it. But what happens when it turns green and then starts flashing red? I could find nothing on the Philips site and the a search of the internet revealed nothing. I have no idea what the flashing red light means. I have plugged it into sockets where there is a working Smart Plug and it still does not work. Wi FI signal is not an issue. Maybe some one here knows?

I have also noticed that these are very difficult to find and that prices on Amazon are higher than Philip's web site. Is there something we do not know causing a problem here. Bottom line is that I do not trust this plug. 25% failure, expensive (higher than msrp on Amazon) and little to no support.

Not recommended. Find another solution for those fittings that cannot take a Philips Hue lamp or find another smart home solution.
12 people found this helpful
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Michael Champagne
2.0 out of 5 stars Keeps turning on at 11pm in sync with another plug even after being removed from automations
Reviewed in the United States on April 25, 2022
Size: 1 PackVerified Purchase
For some reason my 2 dozen hue products worked perfectly fine until adding these plugs. I got them for the UV lamps I use for my birds, they activated fine, and trigger fine turning them on and off.

But for some reason, every night at 11pm, both of them turn on in sync waking my birds up, and therefore myself. I've updated the firmware, disabled auto updates, and deactivated the power failure mode to always off. It continues too happen even when removing them from all automations. My only final option is spending a day or two doing a hard reset and redoing all my automations and scenes, with no promise that will fix it.

After years of great experience, this has really upset me. I have a dozen automations and custom scenes in multiple rooms, it's not like the app is hard to use, something just isn't working the way it should.
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j5th
2.0 out of 5 stars Buyer Beware
Reviewed in the United States on August 1, 2020
Size: 1 PackVerified Purchase
The box says it should only be used in conjunction with a light bulb. It also has power limitations.

It appears in Hue as a light (not accessory). Why?! This makes no sense. Also, if you use it with a fan instead of a light, and it's in the same room as lights, it will also turn on the fan when you turn on the lights...
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Crystal
2.0 out of 5 stars Disappointed
Reviewed in the United States on August 19, 2020
Size: 1 PackVerified Purchase
I’m pretty disappointed. Bought this to be able to turn the bedroom fan on to cool upstairs early. Well the fan has a power button. The plug will not work with anything that has a power button. 😥 only works with things that turn on automatically if plugged into an outlet.
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Ed
2.0 out of 5 stars Overpriced for what it is
Reviewed in the United States on July 10, 2021
Size: 1 PackVerified Purchase
No energy monitoring for this price?
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jagxtreme
2.0 out of 5 stars It makes me angry...
Reviewed in the United States on December 13, 2020
Size: 1 Pack
It’s a switch. And that’s about it. The form factor is not overly clever as it does not allow you to stack them next to each other and have plugs connected to it. Not overly impressed.
But the worst is that it does not allow you to dim.
In fact, there is no dimmer plug around for the entire Hue family.

Just recognizing that there will always be a lamp, a light string etc. that needs or would benefit greatly from dimming.
And at 29.90 to offer just a stupid switch is NOT value for money.
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From other countries

Anthony Ryan
2.0 out of 5 stars Routines always breaking
Reviewed in Canada on September 19, 2020
Size: 1 PackVerified Purchase
I'm quite frustrated with this one. I purchased this to schedule certain outlets to turn on and off at scheduled times for home automation.

The problem is, the routines never seem to work. Things don't turn on at the scheduled time. Things don't turn off at the scheduled time.

If I delete a routine in the Hue app, and set it up again. It will work for a few days, then it'll stop working again.

Very unimpressed. Garbage purchase if you want automated scheduling.
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Ted Kernaghan
2.0 out of 5 stars Beware, warranty only covers use with lights
Reviewed in Canada on September 22, 2020
Size: 1 PackVerified Purchase
I bought this plug a month ago and was very happy with it at first. I had a fan plugged into it and it was working great with a philips smart dimmer switch and with Alexa. Then it died and I called Philips support to get a replacement. After I told them the situation they told me they would not honor the warranty because I plugged a fan into the smart plug. Philips claims the smart plugs can only be used with lights (even though the plug states a max of 1800 watts). I checked the fan before I plugged it in and it was only 120 watts (same as some lights) so I figured it would work fine and it did. Smart (cheaper) plugs from any other manufacturer support any device being plugged into them but for some reason Philips only supports lights and neglects to put this any where in their literature. Their website just says connect any light to the plug, it doesn't say you can't connect anything else to it, or that the warranty will be void if you do. I fought with their support people and even after telling them that I was a big fan of Philips Hue and have spent thousands on their products for my home they still would not replace this $30 smart plug. Not a happy customer...
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Bunny Rabbit
2.0 out of 5 stars Inconsistent.
Reviewed in Canada on March 11, 2020
Size: 1 PackVerified Purchase
It will frequently stop responding with Alexa.

When it works, it’s good, when it doesn’t, it’s annoying. I wouldn’t buy it again.
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