Top critical review
Edit - driving me crazy with notifications
Reviewed in the United States on June 18, 2020
Edit - everything in the original review below still applies. However, there are just too many false alerts for these things to be useful. Even at the lowest motion setting, it still sends motion alerts. The slightest shadow or blade of grass that moves seems to set it off. It's making us crazy. Sometimes it goes off every 15 seconds or so, and there's NEVER anything out there that should have set it off. Both units behave the same and its unlikely they're both defective.
These things would have been perfect for places where it's impractical to mount a camera or floodlight. At least with those you have much finer-grained control of motion detection. If these things had a camera instead of a dumb motion detector, they would be much more useful. More expensive too of course, but at this point we have no choice but to turn off the motion detection if we want to avoid being taken away in strait jackets.
This is a nice product and had been very happy, until I hit (lightly) one of my pathlights with the lawn mower and it it snapped off the stake. There is a small circular plastic ring attached to the bottom of the shaft, which attaches to the stake you put in the ground. This ring is attached to the bottom of the shaft with three small screws, and the small plastic areas where the screws go through were snapped off. I was going to glue the ring back on, but then I thought that this was a really good design: the engineers anticipated things bumping into the pathlight and designed this part to be sacrificial, to protect the rest of the unit.
However, I was told my someone from Ring that there were no replacement parts, and left a 1-star review because of that.
Within a day or two, someone from Ring contacted me. He said that the ring that broke was indeed designed to be replaceable, they just don't have any to sell at the moment and offered to send me a whole new pathlight. As promised, it arrived in a few days with a prepaid UPS label to return the broken one.
This is how customer service ought to work. I considered giving 4 stars only because replacement rings aren't available, but the excellent customer service I received really deserves 5 stars. Thank you Daniel.
All in all I'm very happy with the solar pathlights, they work as expected and actually alerted us to someone suspiciously checking our cars in the middle of the night, and activated the camera on our linked ring doorbell.