Top critical review
3.0 out of 5 starsAsurion has a nice enough website, but be warned...(with update)
Reviewed in the United States on November 22, 2020
UPDATE: after submitting both invoice screenshots (the Amazon invoice for the original product as well asthe separate Amazon invoice for the Asurion insurance policy), they sent another email asking for photo uploads of the broken product. Naturally they want photos of the damage, I get that, but why this wasn’t part of the original claim filing process is beyond me. So this is another clunky hoop. After these were uploaded and another couple of somewhat confusing emails were exchanged, I got a UPS shipping label. After I shipped it they sent me an Amazon gift card via email. So they did indeed pay out my claim.
Be aware that when you purchase this plan, Amazon breaks your covered device (ie headphones) and your insurance plan into TWO SEPARATE ORDERS. This means that when you file a claim with Asurion on their website, you will have to take a screenshot of BOTH orders: one for the insurance plan and one for the product you bought (headphones, etc.). Their website to file claims is very clean and user-friendly, but when you log in to look up your product order through Amazon, you can only reference one order (the device order) - but since Amazon broke the plan and product into two separate orders, they will send you an email requesting more information. This is when you have to take your two screenshots and upload BOTH of those to your claim. In the email they will send a link to upload the two screenshots, and to do that you'll need to know how to select multiple files. Believe it or not there are people out there who don't know how to do this or are trying to do this from their phones.
So in the end, you have to basically file your claim twice. Once after logging into Asurion's website and fetching the original Amazon order, and then again after they send an email requesting both receipts.
They make you jump through a bit of a hoop in that the insurance and device are in different orders. For people who aren't super tech savvy or don't understand what the follow-up email is asking for or why it's asking for it, this will make it difficult to properly file a claim. They probably do that on purpose, which irks me. But if you are tech savvy and can carefully read instructions, you should be able to easily file a claim.
