Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
AMENDED*******: I left my original review below but after I wrote my review, this companies customer service reached out to me and offered to send me a new laptop raiser or a refund. This company had no obligation to do that for me and I truly appreciate them even reaching out to me. I would buy from this company again as I believe I may have received a defective product considering the other good reviews. Here is my original review:
I never write reviews but to help others I’ll say that this was my worst Amazon product I’ve ever bought. It came apart and essentially broke within 3 days of using it. I lifted up the stand (without my laptop on it) to move from my office desk to my kitchen table and the entire stand fell apart. Currently it is taped together with clear duck tape in order for it to work.