Amazon.com: Customer reviews: ASURION 4 Year Office Equipment Protection Plan with Tech Support $20-29.99
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  • ASURION 4 Year Office Equipment Protection Plan with Tech Support...
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Customer reviews

4.5 out of 5 stars
4.5 out of 5
24,030 global ratings
5 star
79%
4 star
8%
3 star
4%
2 star
1%
1 star
6%
ASURION 4 Year Office Equipment Protection Plan with Tech Support $20-29.99

ASURION 4 Year Office Equipment Protection Plan with Tech Support $20-29.99

byASURION
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Top positive review

All positive reviews›
beesht
5.0 out of 5 stars:D
Reviewed in the United States on March 10, 2022
I've accumulated quite a lot of these digital pinky promises that Amazon peddles as necessary peace of mind-- I really do take solace in knowing Amazon will replace a defective product, no questions asked.
However, I would be remiss if I didn't point out that most people wouldn't make a purchase from a business with poor reputation, so they'd have little need to then insure their wise decision of avoidance.
What I'm saying is I prefer Amazon because they have a mostly good reputation and therefore have no valid excuse for repeatedly covering my bets.

My final word of complaint is more legitimate. I have neither enjoyed nor regretted owning this protection plan product. In fact, I simply don't think about them at all once purchased, that is until the Bezos-Bots hit me with a review request template. How can I rate a product that I've never once had the opportunity to use?
Keep up the great work, Amazon.... But you should consider firing the tech who supposedly oversees the bot/email department. It doesn't make any sense, none of it makes sense really.

5/5 stars!! And a one-of-a-kind picture of the product for the review.
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5 people found this helpful

Top critical review

All critical reviews›
Lauren
1.0 out of 5 starsDO NOT PURCHASE
Reviewed in the United States on August 18, 2019
If I could give this items 0 stars I would. I bought an item that unfortunately would not work for my desk set up. I returned the item the next day and of course wanted to return the protection plan if I wasn't keeping the item. It has been complete frustration to return the plan. They want you to mail back through UPS a digital item......yes I'm not kidding and customer service can not figure out why that is not an easy task to do. Do yourself a favor and just buy a new one if the item breaks. THIS IS NOT WORTH YOUR TIME OR TROUBLE!!!!
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57 people found this helpful

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From the United States

Lauren
1.0 out of 5 stars DO NOT PURCHASE
Reviewed in the United States on August 18, 2019
Verified Purchase
If I could give this items 0 stars I would. I bought an item that unfortunately would not work for my desk set up. I returned the item the next day and of course wanted to return the protection plan if I wasn't keeping the item. It has been complete frustration to return the plan. They want you to mail back through UPS a digital item......yes I'm not kidding and customer service can not figure out why that is not an easy task to do. Do yourself a favor and just buy a new one if the item breaks. THIS IS NOT WORTH YOUR TIME OR TROUBLE!!!!
57 people found this helpful
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J. Socrates
1.0 out of 5 stars Asurion will leave you in the dark
Reviewed in the United States on August 10, 2019
Verified Purchase
Asurion emails me to say they've taken $29.95 from me and practiced bureaucrats everywhere, they fail to cite what they took it for. A movie ticket for themselves, perhaps? They paid for their course in how to maltreat customers? Criminal like behavior? WE NEED YOU TO STATE WHAT PRODUCT YOUR SO-CALLED "PROTECTION PLAN" IS FOR.
TRY IT. It is actually easy to state the minimum. It is actually easy to treat customers like customers rather than milking cows.
45 people found this helpful
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Flowersinavase
1.0 out of 5 stars Tech support does not know how to operate ANY voice recorder and have NO manual.
Reviewed in the United States on July 9, 2019
Verified Purchase
I spent 2 days on the phone with tech support and got nowhere. None of the tech support team had experience with any type of voice recorder, had no access to a manual, and spent hours online searching for YouTube videos that could help. They will waste your time, big time looking for help themselves online. They are friendly but hapless.
33 people found this helpful
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Justin David Cox
1.0 out of 5 stars How did this get purchased and for what???
Reviewed in the United States on November 16, 2019
Verified Purchase
Didn't even know I purchased the protection plan, and have no idea what it's for. I received an e-mail from Adurion thanking me for purchasing the plan. The only electronic I purchased was a wireless keyboard which I would never consciously choose to get a protection plan for given how cheap they are to buy new in the event it needs to be replaced. How did this happen. It didn't show in the cart when I checked out, but the e-mail came through a day later as did the charge and I checked the bank and the charge is there too.
The hassle of dealing with a plan for a keyboard versus just replacing it makes no sense, assuming that's what it's for, otherwise, I have no idea what this is for....
14 people found this helpful
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jim
1.0 out of 5 stars Good luck "insert sarcasm here"
Reviewed in the United States on May 30, 2019
Verified Purchase
Got it for a device that failed, I filled out the paper work and crickets nothing waste of money. I've never bought it for my phones don't waste your money on a $20 gadget
22 people found this helpful
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Rich Benson
1.0 out of 5 stars ASURION SCAMMED ME. Got nothing for my money, and no refund. DO NO PURCHASE ANYTHING FROM ASURION!
Reviewed in the United States on January 2, 2021
Verified Purchase
I would have liked to have gotten what I paid for. I got nothing, not even a refund. I'm sure they bought some nice holiday gifts for their ASURION families with all the money they decided to keep instead of using it to put consumers minds at ease concerning their electronics purchases. Now I take my complaint up the 'ladder'. DO NOT GIVE ASURION YOUR HARD EARNED MONEY. Pass it on please.
21 people found this helpful
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patrick collins
1.0 out of 5 stars Unwanted purchase
Reviewed in the United States on September 18, 2019
Verified Purchase
I hate asurion. I discovered I “bought” this utterly pointless “product” when checking my mail this morning. I bought some plastic tubing in the electronics dept., and my fat finger must have chunked the “no thanks” option in the obligatory pop-up window following the choice to add this product to my cart. So now I have a two year tech insurance on a plastic tube and no way of getting out of it.
4 people found this helpful
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KT Hess
1.0 out of 5 stars Initial Claim Filing difficulty
Reviewed in the United States on January 30, 2021
Verified Purchase
On January 28 2021 I attempted to file a claim for this product: SEA TECH 1 Archgon Aluminum External USB DVD+Rw, RW Super Drive for Apple-MacBook Air, Pro, iMac, Mini.
Has not worked since purchase date. Claim process would not submit product name I entered. Chat service was not available even though contacting them during the hours of operation. I will try again.
At this point would not recommend this warranty purchase nor purchase of the product listed above.
One person found this helpful
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Traycee Ann
1.0 out of 5 stars Not easily contacted
Reviewed in the United States on February 23, 2021
Verified Purchase
I'm not sure if Asurion 4 Year Office Equipment Protection Plan is worth the money. I had an accident with the product and they rejected my claim. Thankful it happened not too long after purchase and Amazon standard exchange policy allowed me to replace the item. In addition, it's very difficult to speak to anyone at Asurion. I don't feel that this pandemic is reason enough to not have staff answering phone calls from home, especially now that we are one year out from the onset. Our technology today is more than adequate to set people up w/ VPN connections.
One person found this helpful
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Don-L
1.0 out of 5 stars The keyboard does feel a bit fragile.
Reviewed in the United States on August 18, 2019
Verified Purchase
Due to the fragile nature of electronics, and the cheap feel of this keyboard, I would suggest spending the money on this equipment protection plan - but, only after you know that it will work with the device you are pairing it with.
It didn't work with my Samsung smart tv, so it wasn't worth it in my case.
5 people found this helpful
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