Amazon.com: Customer reviews: ASURION 4 Year Office Equipment Protection Plan with Tech Support $20-29.99
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  • ASURION 4 Year Office Equipment Protection Plan with Tech Support...
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Customer reviews

4.5 out of 5 stars
4.5 out of 5
24,030 global ratings
5 star
79%
4 star
8%
3 star
4%
2 star
1%
1 star
6%
ASURION 4 Year Office Equipment Protection Plan with Tech Support $20-29.99

ASURION 4 Year Office Equipment Protection Plan with Tech Support $20-29.99

byASURION
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Top positive review

All positive reviews›
beesht
5.0 out of 5 stars:D
Reviewed in the United States on March 10, 2022
I've accumulated quite a lot of these digital pinky promises that Amazon peddles as necessary peace of mind-- I really do take solace in knowing Amazon will replace a defective product, no questions asked.
However, I would be remiss if I didn't point out that most people wouldn't make a purchase from a business with poor reputation, so they'd have little need to then insure their wise decision of avoidance.
What I'm saying is I prefer Amazon because they have a mostly good reputation and therefore have no valid excuse for repeatedly covering my bets.

My final word of complaint is more legitimate. I have neither enjoyed nor regretted owning this protection plan product. In fact, I simply don't think about them at all once purchased, that is until the Bezos-Bots hit me with a review request template. How can I rate a product that I've never once had the opportunity to use?
Keep up the great work, Amazon.... But you should consider firing the tech who supposedly oversees the bot/email department. It doesn't make any sense, none of it makes sense really.

5/5 stars!! And a one-of-a-kind picture of the product for the review.
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5 people found this helpful

Top critical review

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Lauren
1.0 out of 5 starsDO NOT PURCHASE
Reviewed in the United States on August 18, 2019
If I could give this items 0 stars I would. I bought an item that unfortunately would not work for my desk set up. I returned the item the next day and of course wanted to return the protection plan if I wasn't keeping the item. It has been complete frustration to return the plan. They want you to mail back through UPS a digital item......yes I'm not kidding and customer service can not figure out why that is not an easy task to do. Do yourself a favor and just buy a new one if the item breaks. THIS IS NOT WORTH YOUR TIME OR TROUBLE!!!!
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57 people found this helpful

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From the United States

Kindle Customer
4.0 out of 5 stars Rocky claim experience
Reviewed in the United States on March 29, 2020
Verified Purchase
After 6 attempts at filing my claim I finally got through. The 1st attempt was on the website, but after filling out the online form it told me I had to call.

I called the first time and, after giving the representative all my information, they hung up on me.
I called a second time, got a different rep, gave the same information, and they put me on hold for 20 minutes, and then hung up on me.
I called a third time, got a different rep, gave them my phone number this time, and they said "just a minute" and hung up on me.
I called a 4th time, got through the menu and it automatically hung up on me. Same thing the 5th time.
The 6th time was great. The rep got my info and processed the claim.
3 people found this helpful
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RJS
4.0 out of 5 stars Did not know it was being emailed!
Reviewed in the United States on December 10, 2020
Verified Purchase
Amazon says it is still being delivered!
12 people found this helpful
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Nicky R.
4.0 out of 5 stars Love the protection plans but wish I could have an account where I have all my plans together.
Reviewed in the United States on May 5, 2021
Verified Purchase
I've used Asurion protection plans for years, mostly with my Sprint account. The service is great, submitting a claim is extremely easy, but the only reason I do not give them 5 stars is because you cannot create an account with them and have all your protection plans under one account. I purchase from different sellers and always purchase protection plans specially if they are electronics or valued more than $100, so to me it is extremely annoying going back to years old emails to try to find the plan number (Thank goodness I save emails like these otherwise I would be lost). SquareTrade beats them on that as I used to have all my plans under one account and it was super easy to find the correct plan when filing a claim. Add the feature where we as customers can create an account and have all our plans in just one place and I'll surely change my review to 5 stars.
2 people found this helpful
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Jenny
4.0 out of 5 stars havent used it once
Reviewed in the United States on November 17, 2020
Verified Purchase
I got this protection plan just in case I needed to cover for another keyboard but I haven't used it once and I got it almost a year ago. But I got it because it doesn't hurt to be on the safe side.
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D. Turner
4.0 out of 5 stars Extra protection
Reviewed in the United States on September 9, 2019
Verified Purchase
I don't buy warranties for most items. Somethings you want to protect just in case. For the price it is worth it to ensure your purchase is protected. Hopefully, I won't need to use it.
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Vance Kosten
4.0 out of 5 stars Have not used it on this case fan I just purchased.
Reviewed in the United States on March 7, 2022
Verified Purchase
Even though I have not installed this case fan, ASURION was really helpful to me on a Laptop I purchased. It went out right before the warranty from ASURION was going to expire. am disabled and unable to get to anywhere to drop off a package. After one of the technicians talked to me, he said he needed to talk to a higher up supervisor. He came back and said they were sending me a check for the total price of the laptop that I had purchased from another store and was told to donate the laptop or whatever I wanted to do with it. But I did get my check in the mail.
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Cheryl Storm
4.0 out of 5 stars Product protection
Reviewed in the United States on September 7, 2020
Verified Purchase
I forgot what I bought this for and how to contact the people that administrate this .
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Jennifer F.
4.0 out of 5 stars Great product
Reviewed in the United States on January 1, 2020
Verified Purchase
Dividers are just as described. My packaging was a little bent up but the dividers work as intended
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Veronica Phillips
4.0 out of 5 stars That whatever you bought you are happy with it when it's received.
Reviewed in the United States on November 2, 2019
Verified Purchase
I'm happy to know that this was available and thst I bought it. Now I trust that it will be honoured.
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Nikita
4.0 out of 5 stars A great offer
Reviewed in the United States on December 13, 2019
Verified Purchase
Great that you get a 4 year protection plan and the keyboard is awesome
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