Amazon.com: Customer reviews: ASURION 4 Year Office Equipment Protection Plan with Tech Support $20-29.99
Skip to main content
.us
Hello Select your address
All
Select the department you want to search in
Hello, Sign in
Account & Lists
Returns & Orders
Cart
All
Disability Customer Support Best Sellers Amazon Basics New Releases Customer Service Today's Deals Prime Books Music Amazon Home Registry Fashion Handmade Kindle Books Gift Cards Toys & Games Amazon Explore Sell Automotive Coupons Pharmacy Computers Luxury Stores Home Improvement Beauty & Personal Care Pet Supplies Shopper Toolkit Video Games Health & Household Smart Home

  • ASURION 4 Year Office Equipment Protection Plan with Tech Support...
  • ›
  • Customer reviews

Customer reviews

4.5 out of 5 stars
4.5 out of 5
23,123 global ratings
5 star
79%
4 star
9%
3 star
5%
2 star
1%
1 star
6%
ASURION 4 Year Office Equipment Protection Plan with Tech Support $20-29.99

ASURION 4 Year Office Equipment Protection Plan with Tech Support $20-29.99

byASURION
Write a review
How customer reviews and ratings work

Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.

To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.

Learn more how customers reviews work on Amazon
See All Buying Options

Top positive review

All positive reviews›
beesht
5.0 out of 5 stars:D
Reviewed in the United States on March 10, 2022
I've accumulated quite a lot of these digital pinky promises that Amazon peddles as necessary peace of mind-- I really do take solace in knowing Amazon will replace a defective product, no questions asked.
However, I would be remiss if I didn't point out that most people wouldn't make a purchase from a business with poor reputation, so they'd have little need to then insure their wise decision of avoidance.
What I'm saying is I prefer Amazon because they have a mostly good reputation and therefore have no valid excuse for repeatedly covering my bets.

My final word of complaint is more legitimate. I have neither enjoyed nor regretted owning this protection plan product. In fact, I simply don't think about them at all once purchased, that is until the Bezos-Bots hit me with a review request template. How can I rate a product that I've never once had the opportunity to use?
Keep up the great work, Amazon.... But you should consider firing the tech who supposedly oversees the bot/email department. It doesn't make any sense, none of it makes sense really.

5/5 stars!! And a one-of-a-kind picture of the product for the review.
Read more
3 people found this helpful

Top critical review

All critical reviews›
Lauren
1.0 out of 5 starsDO NOT PURCHASE
Reviewed in the United States on August 18, 2019
If I could give this items 0 stars I would. I bought an item that unfortunately would not work for my desk set up. I returned the item the next day and of course wanted to return the protection plan if I wasn't keeping the item. It has been complete frustration to return the plan. They want you to mail back through UPS a digital item......yes I'm not kidding and customer service can not figure out why that is not an easy task to do. Do yourself a favor and just buy a new one if the item breaks. THIS IS NOT WORTH YOUR TIME OR TROUBLE!!!!
Read more
55 people found this helpful

Search
Sort by
Top reviews
Filter by
All reviewers
5 star only
Text, image, video
Filtered by
5 starClear filter
18,351 total ratings, 537 with reviews

There was a problem filtering reviews right now. Please try again later.

From the United States

beesht
5.0 out of 5 stars :D
Reviewed in the United States on March 10, 2022
Verified Purchase
I've accumulated quite a lot of these digital pinky promises that Amazon peddles as necessary peace of mind-- I really do take solace in knowing Amazon will replace a defective product, no questions asked.
However, I would be remiss if I didn't point out that most people wouldn't make a purchase from a business with poor reputation, so they'd have little need to then insure their wise decision of avoidance.
What I'm saying is I prefer Amazon because they have a mostly good reputation and therefore have no valid excuse for repeatedly covering my bets.

My final word of complaint is more legitimate. I have neither enjoyed nor regretted owning this protection plan product. In fact, I simply don't think about them at all once purchased, that is until the Bezos-Bots hit me with a review request template. How can I rate a product that I've never once had the opportunity to use?
Keep up the great work, Amazon.... But you should consider firing the tech who supposedly oversees the bot/email department. It doesn't make any sense, none of it makes sense really.

5/5 stars!! And a one-of-a-kind picture of the product for the review.
Customer image
beesht
5.0 out of 5 stars :D
Reviewed in the United States on March 10, 2022
I've accumulated quite a lot of these digital pinky promises that Amazon peddles as necessary peace of mind-- I really do take solace in knowing Amazon will replace a defective product, no questions asked.
However, I would be remiss if I didn't point out that most people wouldn't make a purchase from a business with poor reputation, so they'd have little need to then insure their wise decision of avoidance.
What I'm saying is I prefer Amazon because they have a mostly good reputation and therefore have no valid excuse for repeatedly covering my bets.

My final word of complaint is more legitimate. I have neither enjoyed nor regretted owning this protection plan product. In fact, I simply don't think about them at all once purchased, that is until the Bezos-Bots hit me with a review request template. How can I rate a product that I've never once had the opportunity to use?
Keep up the great work, Amazon.... But you should consider firing the tech who supposedly oversees the bot/email department. It doesn't make any sense, none of it makes sense really.

5/5 stars!! And a one-of-a-kind picture of the product for the review.
Images in this review
Customer image
Customer image
3 people found this helpful
Helpful
Report abuse
    Showing 0 comments

There was a problem loading comments right now. Please try again later.


Brent L. Bordelon
5.0 out of 5 stars Well worth the money
Reviewed in the United States on February 9, 2021
Verified Purchase
Just bough this on a mouse. The mouse itself is a replacement for a more expensive one (from the same company) that started failing very shortly after the mfg warranty expired - so yes, this is worth it.

I've bought and used Asurion plans on other items, and have had to redeem them on more than one occasion. The redemption process was among the easiest I've ever experienced.
5 people found this helpful
Helpful
Report abuse
    Showing 0 comments

There was a problem loading comments right now. Please try again later.


E.A. Riviere
5.0 out of 5 stars Worth it…Yes!
Reviewed in the United States on June 15, 2022
Verified Purchase
I purchased the extra warranty for an item costing around $300.00. Having the product for little over a year and used it maybe six times or so. Well when I went to use it and a part of it just came off. I called ASURION, they advised to fill out a form they sent, securely package the product and mail it to them. They said will contact me to advise if the product is repairable within 2-5 business days. The support team kept me updated; when they received the item; when they viewed the item, and what they discovered. My item wasn’t repairable and they reimbursed me for the item. It was a quick turnaround. I never had to use a warranty before, but I will always get one and I’m glad I did. I will recommend ASURION. I give the business and support team FIVE STARS!!
Helpful
Report abuse
    Showing 0 comments

There was a problem loading comments right now. Please try again later.


Terry Turner
5.0 out of 5 stars It's Well Worth a Couple Xtra Bucks
Reviewed in the United States on March 5, 2022
Verified Purchase
I have a mining rig using breakout boards. I had two boards to get fried due to a power surge. In the past it has been my loss but this time I was reimbursed by Asurion. I provided the info requested and received compensation. Normally, I hate dealing with cs but this experience was totally painless. Highly recommend. I'll use Asurion in the future.
Thanks!
One person found this helpful
Helpful
Report abuse
    Showing 0 comments

There was a problem loading comments right now. Please try again later.


Devin B.
5.0 out of 5 stars Made it easy to replace my keyboard
Reviewed in the United States on June 29, 2022
Verified Purchase
The hardest part about using this service is remembering what you actually purchased the protection plan for and when it expires. If you search your amazon orders you can find the Asurion purchases and then pair this with the product that you are protecting. I ended up going through all my plans with a support agent while looking through my Amazon order history and putting everything (including expiration dates) on a spreadsheet for easy tracking.
Helpful
Report abuse
    Showing 0 comments

There was a problem loading comments right now. Please try again later.


Gerk
5.0 out of 5 stars Piece of Mind for Technical Repairs
Reviewed in the United States on May 15, 2022
Verified Purchase
I usually purchase a protection plan for technology items that are a not low cost disposable items, and that I expect to be using for 3-5 years. The low cost of the plan is cost effectively to ensure that the device will be repaired or replaced if it fails outside the manufacturer warranty, or in the event that the manufacturer warranty will not cover the necessary repair. In most cases, the item is simply replaced.
Helpful
Report abuse
    Showing 0 comments

There was a problem loading comments right now. Please try again later.


Anthony
5.0 out of 5 stars Super fast claim handeling
Reviewed in the United States on December 24, 2021
Verified Purchase
This was a KVM switch used to switch Keyboard, Video and Mouse between two computers. The device stopped functioning and I made a claim because it was out of manufacturer's warranty. As soon as UPS got the defective device (with Asurion prepaid label), Asurion issued a credit VIA Amazon. Credit suited me well as I wouldn't want another switch of the same brand. It doesn't get any better than that....
Helpful
Report abuse
    Showing 0 comments

There was a problem loading comments right now. Please try again later.


Bill the Programmer
5.0 out of 5 stars I have no way of telling until I need to actually --USE-- the insurance
Reviewed in the United States on May 10, 2022
Verified Purchase
There is no way to know how to rate an INSURANCE PROVIDER until you actually have to make a claim.

SO I WILL BE NICE AND GIVE THEM FIVE STARS UNTIL I FIND OUT OTHERWISE.

On the other hand, they were very quick in emailing me the policy, along with instructions on how to submit a claim. Hopefully I will never have to actually use the insurance, but if I do, then maybe they will live up to their reputation.
Helpful
Report abuse
    Showing 0 comments

There was a problem loading comments right now. Please try again later.


Sheryl Lloyd
5.0 out of 5 stars Fast refund
Reviewed in the United States on March 9, 2022
Verified Purchase
Assurion was very attentive to my issue. I didn't like that they tried to send me to Apple first for repair. Otherwise excellent service. I mailed my item in one day and the very next day I got my refund.
One person found this helpful
Helpful
Report abuse
    Showing 0 comments

There was a problem loading comments right now. Please try again later.


Charles
5.0 out of 5 stars Really worth the money
Reviewed in the United States on February 1, 2022
Verified Purchase
I used the protection plan for an iPad case with real design flaws, and when it eventually broke I was refunded the entire purchase price. As of today, I am awaiting the e-gift card, so I will amend this review when the case is fully resolved. But customer service was easy to use and very efficient.
Helpful
Report abuse
    Showing 0 comments

There was a problem loading comments right now. Please try again later.


  • ←Previous page
  • Next page→

Questions? Get fast answers from reviewers

Ask
Please make sure that you are posting in the form of a question.
Please enter a question.
See all 41 answered questions

Need customer service? Click here
‹ See all details for ASURION 4 Year Office Equipment Protection Plan with Tech Support...

Your recently viewed items and featured recommendations
›
View or edit your browsing history
After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in.

Back to top
Get to Know Us
  • Careers
  • Amazon Newsletter
  • About Amazon
  • Sustainability
  • Press Center
  • Investor Relations
  • Amazon Devices
  • Amazon Science
Make Money with Us
  • Sell products on Amazon
  • Sell apps on Amazon
  • Supply to Amazon
  • Become an Affiliate
  • Become a Delivery Driver
  • Start a package delivery business
  • Advertise Your Products
  • Self-Publish with Us
  • Host an Amazon Hub
  • ›See More Ways to Make Money
Amazon Payment Products
  • Amazon Rewards Visa Signature Cards
  • Amazon Store Card
  • Amazon Secured Card
  • Amazon Business Card
  • Shop with Points
  • Credit Card Marketplace
  • Reload Your Balance
  • Amazon Currency Converter
Let Us Help You
  • Amazon and COVID-19
  • Your Account
  • Your Orders
  • Shipping Rates & Policies
  • Amazon Prime
  • Returns & Replacements
  • Manage Your Content and Devices
  • Amazon Assistant
  • Help
EnglishChoose a language for shopping.
United StatesChoose a country/region for shopping.
Amazon Music
Stream millions
of songs
Amazon Advertising
Find, attract, and
engage customers
Amazon Drive
Cloud storage
from Amazon
6pm
Score deals
on fashion brands
AbeBooks
Books, art
& collectibles
ACX
Audiobook Publishing
Made Easy
Alexa
Actionable Analytics
for the Web
 
Sell on Amazon
Start a Selling Account
Amazon Business
Everything For
Your Business
Amazon Fresh
Groceries & More
Right To Your Door
AmazonGlobal
Ship Orders
Internationally
Home Services
Experienced Pros
Happiness Guarantee
Amazon Ignite
Sell your original
Digital Educational
Resources
Amazon Web Services
Scalable Cloud
Computing Services
 
Audible
Listen to Books & Original
Audio Performances
Book Depository
Books With Free
Delivery Worldwide
Box Office Mojo
Find Movie
Box Office Data
ComiXology
Thousands of
Digital Comics
DPReview
Digital
Photography
Fabric
Sewing, Quilting
& Knitting
Goodreads
Book reviews
& recommendations
 
IMDb
Movies, TV
& Celebrities
IMDbPro
Get Info Entertainment
Professionals Need
Kindle Direct Publishing
Indie Digital & Print Publishing
Made Easy
Amazon Photos
Unlimited Photo Storage
Free With Prime
Prime Video Direct
Video Distribution
Made Easy
Shopbop
Designer
Fashion Brands
Amazon Warehouse
Great Deals on
Quality Used Products
 
Whole Foods Market
America’s Healthiest
Grocery Store
Woot!
Deals and
Shenanigans
Zappos
Shoes &
Clothing
Ring
Smart Home
Security Systems
eero WiFi
Stream 4K Video
in Every Room
Blink
Smart Security
for Every Home
Neighbors App
Real-Time Crime
& Safety Alerts
 
    Amazon Subscription Boxes
Top subscription boxes – right to your door
PillPack
Pharmacy Simplified
Amazon Renewed
Like-new products
you can trust
   
  • Conditions of Use
  • Privacy Notice
  • Interest-Based Ads
© 1996-2022, Amazon.com, Inc. or its affiliates