Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
The chair is fine, very standard. Not good for long periods, but great for a couple of hours at a time when working from home. The wheels are horrible - at this price and given Amazon puts their own name on it, I expected better. I am now shelling out more money for replacement wheels. I would think twice when about buying an Amazon-based product in the future - it seems the money you save is taken in quality. The chair is adequate, the wheels are not.