Top critical review
Stopped working. Warranty and tech support total runaround
Reviewed in the United States on August 25, 2021
Approximately 3 weeks after purchase, the mouse stopped working. I rebooted laptop, changed the mouse battery, even tried to use it in a different laptop, but plugging the dongle in to the usb port would not trigger the device to be recognized. I used chat service that took 2 days because the response was so slow, and the result was that they told me to call a phone agent. I followed those instructions to get an agent who had to verify everything on the case only to tell me that I was connected to the wrong department. He transferred me to "accessories" tech support. I verfied again all the details of the case with a new agent only to be told again that I was with the wrong department. I am now on hold with the third agent who is also telling me I am with the wrong department. 15 minutes into this call and still not connected to the correct department. It's just a $20 mouse... can someone please just issue me a credit or send me a new one? waste of time for small amount of money, but HP should be better than this.