Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
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Reviewed in the United States 🇺🇸 on November 8, 2022
It is a great addition to our bathroom and we enjoyed it last 2 months. All of sudden, it stopped working right, dispensed all the soap overnight and stopped working finally. The customer service is very responsive and takes care of everything great. I got a refund after sending them a video clip to prove it is not working.
3.0 out of 5 starsToddler loved it - but stopped working after 3 months
Reviewed in the United States 🇺🇸 on September 18, 2022
We love "soap bird" in our house, and it's helped my 3 year old become independent in the bathroom! We bought it exactly 3 months ago. Unfortunately last week, it started spurting soap out constantly without anyone being near enough to trigger the sensor (video attached). I turned it off and then charged it up again in hopes that it would re-set and start working correctly. Unfortunately, now it doesn't sense our hands at all anymore and no longer gives us any soap. My kiddo misses Soap Bird, but I'm hesitant to buy another one - unless the one I got was just faulty.
This WAS great, the kids loved it. I bought it in august, it’s now early oct and it’s stopped working... 1.5months of use. The sensor decides to work when it wants; it gets dispenser diarrhoea, so it randomly spurts out soap for a while then stops. This happens intermittently with no specific trigger and ends up using up all the liquid. The foam is no longer foamy, rather a sad dribble of liquid. It’s all click in, no screws, so I cannot open it up to see what’s going on.
I think the bird design is very cute. And it produced a really nice foam. But it didn’t hold a charge for more than 12 hours, when I left it on. If you have to switch it on and off before using it’s not a touch less dispenser. Sadly I will have to return.
It was amazing. Kids loved it. Instant hit. Unfortunately, After about 2 months it went crazy, dispensing non-stop until it wore itself out apparently, making a mess of the sink area, then it just stopped working. Out of the return window of course. :(
My family loved this fun little soap dispenser and for awhile our kid's hands and bathroom sink area were both a little cleaner. Like others have noted though, about a month in it seemed to stop taking a charge and now won't function at all.
It worked for about a month and then stopped working. It was good while it did work, although inconsistent with the amount it dispensed I tried charging it, tried refilling it, turned it off and on again. It just doesn't work anymore