I bought this on 10/2/2019, it stopped working 11/10/2019, just outside the Amazon 30 day return window so I had to contact the manufacturer Simple Human direct. They told me to do the following: 1. Press and hold the power button down for 5 seconds.
2. Wipe the sensor lens clean. We recommend using rubbing alcohol and a micro fiber cloth to do so.
3. Press the power button for 1 second to turn the unit on.
4. Completely cover the sensor window and tap the power button quickly 3 times. Note that this will make the pump run continuously until the sensor window is uncovered.
So, that did NOT work. Then they need the serial number which is hidden inside the bottom. So you have to dump all the soap out and use a magnifying glass to actually see it. Then finally, they give me a Fed Ex label to return it. But they say please note it can take 72 hours for a technician to look at it and repair it. If they can't, they will send you a new one. So, it is shipping GROUND back to them and then a 72 hour wait for a technician to look at it for a possible repair, I wonder how long it will be until I get this awful soap dispense back that I fear will just stop working again. I have no option to just send it back for a credit so I am stuck with it. I have had so much back and forth with customer service, I can't believe how much time I have wasted already on this thing. Don't add to cart and don't buy now. You WILL regret it.
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From the manufacturer
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ideal for the whole family
Whether your hands are big or little, our variable dispense volume control allows each family member to choose the right amount of soap — up close for a small dab, and farther away for more.
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always spotless
With an IP67 waterproof rating, you can confidently rinse the sensor pump in the sink to keep it looking clean and new.
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funnel refill opening
Makes it easy to refill without messy drips
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no-drip valve
When dispensing, the flexible silicone valve springs open for a quick, steady flow, then snaps shut to create a seal preventing messy drips.
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charging made simple
Recharge plug on the back is easy to access, and one charge lasts up to 3 months.
liquid sensor pump
compare soap pumps
| | touch-free sensor | |
| | variable dispense | |
rechargeable | power source | rechargeable |
9 fl. oz. | capacity | 10 fl. oz. |
liquid gel | soap type | foaming |
| | covered for 2 years | |
multiple finishes | available finishes | multiple finishes |
| | touch-free sensor | |
| | variable dispense | |
rechargeable | power source | battery operated |
9 fl. oz. | capacity | 8 fl. oz. |
liquid gel | soap type | liquid gel |
| | covered for 2 years | |
multiple finishes | available finishes | nickel, white |
| | touch-free sensor | |
| | variable dispense | |
rechargeable | power source | manual |
9 fl. oz. | capacity | 15 fl. oz. |
liquid gel | soap type | liquid gel |
| | covered for 2 years | |
multiple finishes | available finishes | chrome |
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Customer Questions & Answers
Customer reviews
Not necessarily better than the previous generation....
Reviewed in the United States on September 29, 2017
I always eagerly await new simplehuman sensor pumps, because I have them all over my house. Currently, I have the previous generation, simplehuman 8 oz. Sensor Pump with Soap Sample, White, and the six I have in my house have been great for almost 2.5 years at this point.This new model is 9oz, whereas mine are 8oz, but the first impression is that, wow - this is significantly larger than my 8oz model. It's quite wide and imposing, though - on the plus side - build quality is significantly improved. No longer is there a flap lid that feels like it is going to break every time you open it - now it's a fully removable, and weighty - lid. For such a large device, though, it's surprising it only holds one additional ounce of soap. If you turn the unit over, you can view up the see-through bottom how little space in the pump is actually used for the soap container - about half. The rest is a plastic funnel (likely hiding the battery) for pouring soap in. Why it needs a funnel is beyond me...Also to note is the color looks more like brushed nickel than brushed stainless steel. Definitely a coppery tinge to it. Think of it as "brushed stainless steel with nickel" (that's the best description I can give it).The charging cable is slightly peculiar. It's not peculiar in that it's now magnetic. It's just that the contacts are fully exposed. simplehuman says this sensor has an IP67 rating (so you can rinse it off), but it remains to be seen how well those contacts hold up. It's quite possible to have magnetic charging without exposed contacts, so perhaps we'll see that in the next model.New for this model, too, is the ability to place your hands in different places along the front side's sensor to determine how much soap comes out. This is a good idea in theory. In reality, though, it's pretty hard to put your hand underneath at exactly the right place for the exact amount of soap you want, and it leaves me missing my button-adjustable models like the previous generation. To get a tiny amount of soap, you need to place your hand quite far up the body of the pump, very close to the dispensing opening. On several occasions, I've almost knocked the thing over or touched the dispensing head. Neither of these things is good...And the last downgrade over the previous generation is that you can no longer see how much soap you have in the dispenser. I really like with my previous generation simplehuman that I can, at a glance, see how much soap is remaining through the back. Prepare to be surprised with this model when all of a sudden no soap comes out in X number of weeks/months. You can, however, lift the pump up and stair up the plastic bottom to sort-of figure it out, but... yeah... no. I can't see a reason there wasn't a see-through slit cut into the lower portion of the back of this pump to show you how much soap is remaining. Maybe the next model.Overall, this isn't a bad pump. It works similarly to the last-generation model, with some "improvements" (depending on how you look at things). But really the only positive thing I can say for absolute certainty is that it definitely FEELS more premium. I just wish its function matched that feel.3.5 out of 5. OK.
Reviewed in the United States on September 29, 2017
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Top reviews from the United States
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Reviewed in the United States on November 13, 2019
Color: BrushedSize: 9 oz. RechargeablePattern Name: DispenserVerified Purchase
Reviewed in the United States on January 21, 2021
Color: PolishedSize: 9 oz. RechargeablePattern Name: DispenserVerified Purchase
Reviewed in the United States on October 21, 2017
Color: BrushedSize: 8 oz. Battery OperatedPattern Name: DispenserVerified Purchase
Top reviews from other countries
MarkN
Refilling is tedious....
Reviewed in the United Kingdom on June 7, 2019Color: BrushedSize: 9 oz. RechargeablePattern Name: DispenserVerified Purchase
Prembo
Massive step backward for design
Reviewed in the United Kingdom on May 9, 2020Color: BrushedSize: 9 oz. RechargeablePattern Name: DispenserVerified Purchase
RalBro
simplehuman ST1018 Sensorspender mit Seifenprobe, 237 ml, Plastik, Weiß, 14.50 x 7.00 x 17.40 cm....
Reviewed in Germany on July 8, 2018Color: WhiteSize: 8 oz. Battery OperatedPattern Name: DispenserVerified Purchase
RalBro
Reviewed in Germany on July 8, 2018
Dann habe ich mich entschlossen mal ein paar Euro mehr zu investieren und habe mir den Seifenspender von simplehuman zugelegt. Und ich habe es wahrlich nicht bereut.
Man legt ganz einfach vier AA Akkus in das Batteriefach das durch eine einfache Drehung zu öffnen ist, füllt sie Seifen in das durchsichtige Vorratsfach und schon kann es losgehen. Um das Gerät einzuschalten hält man einfach die +Taste gedrückt und es blinkt kurz eine grüne LED auf. Möchte man das Gerät ausschalten hält man di -Taste gedrückt und es leuchtet eine rote LED auf.
Die Seifenmenge die austreten soll kann man ganz einfach über die +/- Taste einstellen. Der Seifenstrahl kommt recht kräftig heraus und bis jetzt hat noch kein Tropfen es gewagt hinterher zu kommen nachdem sich die Öffnung wieder verschlossen hat. Egal ob ich es mit Wasser, mit Desinfektionsmittel oder mit seife getestet habe.
Mich hat der Seifenspender von simplehumanzu 100% überzeugt und ich habe bereits den zweiten für einen guten Freund bestellt der ihn bei mir gesehen hat und auch sofort begeistert war. Auch er hatte schon verschiedene Seifenspender, wollte aber trotzdem den simplehuman habe um seinen jetzigen auszutauschen.